This Privacy Policy Statement cover Cookies Quartet Limited (“the Company” or “We”) collect, use, manage and protect your personal data (“personal data”) that we may collect from you or have collected about you.
Protecting Your Privacy
We strive to handle your data in accordance with prescribed standards. This includes protecting your privacy and ensuring security of your personal data, in compliance with the Personal Data (Privacy) Ordinance (“the Ordinance”) in Cap. 486 of the Law of the Hong Kong Special Administrative Region (where applicable), as well as Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”, General Data Protection Regulation) (where applicable) and other relevant laws and regulations.
Prior to using or providing your personal data for the purposes set out in this Privacy Policy Statement, we may be legally required to obtain your consent in writing. In such cases, we will begin using your personal data in the specified manner only after receiving your consent.
Your Personal Data
We may occasionally request your personal data to support our business operations, meet legal or contractual obligations, protect the rights and interests of involved parties and stakeholders, and for purposes such as marketing, customer management, e-commerce services and after-sales services. Depending on the services rendered, we may collect personal details such as your name, gender and contact information (including, but not limited to, phone number, email and address), as well as payment-related information such as IP address, and other personal data that can directly or indirectly identify you. If you choose not to provide your personal data, we may be unable to provide you with our products or services or conduct the activities outlined in this Privacy Policy.
Cookies
Unless stated otherwise, only your browsing history will be recorded when you visit our website. Any cookies placed on any section of the website (if applicable) will not be used to collect personal data. Cookies are small computer files that can be stored on web users’ computers to obtain configuration details and analyse the web users’ browsing habits. Once cookies are stored, web users do not need to re-enter information when revisiting the website. You have the option to adjust your Internet settings or browser preferences to prevent cookie storage. However, please be aware that doing so may limit your ability to use certain features provided by our website. Users who do not accept cookies may encounter restricted access to our website.
Use of Your Personal Data
We may collect, retain and use your personal data to:
(a) verify your identity;
(b) process your orders, provide the products and services you purchased from us and keep you updated on the order status;
(c) provide you with information on rewards, promotional offers and event invitations;
(d) assist you with enquiries related to orders, products or services; and
(e) help prevent fraud or crime.
Retention of Personal Data
The Company will destroy the personal data we hold according to our internal policies. Unless the retention of personal data is necessary to adhere to relevant legal, regulatory or contractual obligations, or for investigation, crime detection and prosecution purposes, the Company will only maintain personal data for the purposes outlined in this Privacy Policy (and associated purposes) for the duration required.
Disclosure of Personal Data
All personal data held by the Company will be kept confidential. Nevertheless, the Company may disclose such data to the following parties when deemed necessary to fulfill the purposes of collecting such data or purposes directly related to it:
(a) any subsidiaries, affiliated companies or companies owned by the Company or controlled by the same holding company as the Company, or joint venture companies with the Company;
(b) any individuals or companies representing or affiliated with the Company, in order to fulfill the purposes of providing such data or purposes directly related thereto;
(c) any other individuals or companies that are responsible for maintaining the confidentiality of the abovementioned data for the Company, and have a legal right to access and use the data;
(d) the Company’s dealers, agents, contractors, suppliers and other telecommunication and information service providers and content providers; the Company’s professional consultants, including accountants, auditors and lawyers;
(e) government and regulatory authorities, law enforcement agencies and other organisations as required or authorised by law; and
(f) any necessary financial institutions, payment or credit card issuing companies, credit data or investigation agencies or debt collection agents, in order to establish and support payments for any required services.
Direct Marketing (if applicable)
Without your consent, the Company will not use your personal data for direct marketing purposes, in accordance with your preferences. If you wish to stop or resume receiving marketing materials from the Company, please feel free to let us know using the “Contact Information” provided below.
Security of Personal Data
The Company has taken appropriate steps to safeguard the personal data we hold from loss and unauthorised access, use, modification or disclosure.
We strive to ensure that the personal data of all our customers is stored in a safe and reliable location. Such personal data can only be accessed by our authorised employees or other organisations mentioned in this Privacy Policy Statement.
If we transfer your personal data to third-party organisations for processing, we will do our utmost to ensure that these organisations have appropriate security measures in place to protect your personal data and comply with applicable principles related to personal data protection. It is possible that the party receiving your personal data may process it overseas. To find out the security measures the Company employs to ensure the complete protection of your personal data, please feel free to contact us for more information.
Right to Access, Correct and Delete Your Personal Data
We take all reasonable precautions to ensure that the personal data we collect, use and transfer is accurate, complete and up-to-date. However, the accuracy of personal data largely depends on the information you provide. You have the right to request access to and correct your personal data. We suggest that you:
(a) notify us if you find any errors in your personal data records; and
(b) inform us if there are any changes or updates to your personal data.
Should you wish to access or correct any of your personal data held by us, or request the deletion of any of your data that is no longer required for our services, please feel free to contact us using the “Contact Information” provided below.
If you wish to access, correct or exercise your right to access or correct your personal data, please write to the Customer Service Manager of the Company using the “Contact Information” provided below.
Unless applicable law permits the Company to hold or process your personal data, you may oppose our holding or processing of your personal data at any time for legitimate reasons.
If you do not wish to provide to the Company your personal data requested for various services or transactions, and you do not agree to the collection, processing and use of such personal data as required by law, the Company will respect your decision. However, depending on the nature or terms of the services, you may not be able to use such services or complete the relevant transactions. The Company reserves the right to decide whether to perform such transactions.
Right to Revision
The Company reserves the right to revise the Privacy Policy at its discretion. Any and all revisions will be promptly posted on the Company’s website without separate notice. You acknowledge and accept that the updated privacy policy remains binding on you. Therefore, you are obligated to review the latest version of the privacy policy on the Company’s website at any time.
In case of any discrepancy between the English version and the Chinese version, the latter shall prevail.
Contact Information
For enquiries on the Company’s compliance with regulations and any requests to access, modify or delete your personal data, please email sales@cookies-quartet.com